Return Procedure for tailor made bras
Please send an email to customer services to arrange this.
Due to the nature of our bespoke products we will happily refund unsuitable or faulty items within 28 days of purchase. Such items must be returned in perfect condition.
Postage on returns is payable by you if you are returning the garment because you do not like it.
If the return is because of the fit then please talk to our customer services so that we can supply a better fitting garment in exchange and refund your postage if applicable.
Should you receive goods which you did not order or which are damaged or of a different quantity to what you ordered we will make good the deficit or refund the relevant amount if you inform us within 10 days of receipt of the goods.
Once your return has been received by us we will process it as quickly as possible but please allow up to 14 days for your account to be credited.
We advise that you get Proof of Posting Certificate when you return goods to us.
We can only accept returns of goods purchased directly from us , not via a third party.
When trying on items please avoid make-up or lotions coming into contact with them and when trying on briefs please try them on over your own underwear. In the interests of hygiene we may refuse returns where it is obvious this has not been done.
All returns should be suitably packaged to avoid damage and contain your name and order number and any other relevant information.
Return to KI-EC Ltd., Scheelring 7, 22457 Hamburg, Germany
Return Procedure for Bras from New Jersey
We do not accept returns for Elila products, unless the product was not opened. If you want to send back the product after the cool down period you are responsible to pay for the delivery.
Return to KI-EC Ltd., Scheelring 7, 22457 Hamburg